Privacy Policy

Last Updated: February 13, 2026

1. Introduction

WellKeeperPro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our Service:

• Account Information: Name, email address, phone number, company information
• Profile Data: Job title, role, certifications, and employment details
• Contact Information: Phone numbers for SMS dispatch notifications
• Operational Data: Job information, schedules, equipment records, and work-related data

2.2 Automatically Collected Information

• Usage Data: Log data, IP address, browser type, pages visited
• Device Information: Device type, operating system, unique device identifiers
• Location Data: General location information for service delivery

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining the Service
• Sending dispatch notifications via SMS and email
• Managing job assignments and schedules
• Processing and completing transactions
• Communicating with you about your account and service updates
• Improving and optimizing our Service
• Ensuring security and preventing fraud
• Complying with legal obligations

4. SMS and Email Communications

4.1 SMS Text Messages

We use SMS text messages to send you dispatch notifications, job assignments, and other time-sensitive operational communications. By providing your phone number, you consent to receive these messages.

Message Frequency: Varies based on your job assignments
Message & Data Rates: Standard message and data rates may apply
Opt-Out: Text STOP to any message to unsubscribe
Help: Text HELP for assistance

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

4.2 Email Communications

We send emails for job notifications, account updates, and service communications. You can manage your email preferences in your account settings.

5. Information Sharing and Disclosure

We may share your information with:

• Your Organization: Information is shared within your company/tenant for operational purposes
• Service Providers: Third parties who provide services on our behalf (hosting, SMS delivery, email services)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication
• Secure data centers and infrastructure

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. When your account is terminated, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal or regulatory purposes.

8. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us at support@wellkeeperpro.com or through your account settings.

9. Third-Party Services

Our Service uses third-party providers for:

• Twilio: SMS message delivery
• SendGrid: Email delivery
• Cloud Hosting: DigitalOcean for infrastructure

These providers have their own privacy policies and we encourage you to review them.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Material changes will be communicated via email or prominent notice on our Service.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@wellkeeperpro.com
Website: https://wellkeeperpro.com